Love it or Return it Guarantee

We want you to be totally satisfied with your purchase. Please see our “Return It” policies below:

Items Purchased Online

Most items purchased on sallybeauty.com may be returned to our sallybeauty.com fulfillment center or to your local Sally Beauty Store. In general, your return should meet these guidelines:

• Items should be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged are not eligible for a refund or replacement.
• In the case of receiving a damaged item(s) or shipping back damages, please contact Customer Service prior to taking any actions.
• Credit will always be issued to the same method of payment for which they were paid for.
• Shipping is refunded only if the item was shipped incorrectly, damaged, or defective.
• Please include the packing list that came with your order in your return packaging or when you visit the store.

Exceptions to Regular Returns

Most items purchased on SallyBeauty.com can be returned for refund within 30 days of delivery to the sallybeauty.com fulfillment center, or to your local Sally Beauty store with a few exceptions:

• Furniture and Salon Equipment:

  These items cannot be returned directly to the sallybeauty.com fulfillment center without prior authorization. Please call 1-800-444-7712 for more information on returning these items. Please note, a 20% restocking fee may be applied.

• PayPal:

  Online orders where PayPal was used as the form of payment must be returned to the sallybeauty.com fulfillment center and cannot be returned or exchanged at a Sally Beauty store.

• Online Only:

  Items available online only must be returned to our fulfillment center and cannot be returned to a store.

• Sally Beauty Store Purchases:

  Merchandise purchased at a Sally Beauty store cannot be returned to the sallybeauty.com fulfillment center.

• Hair Extensions, Body Jewelry and Piercing Implements, Clipper Blades and Other Blades, and Fashion Earrings:

  Due to health and hygiene concerns, we do not accept returns of these items.

• Electrical Items and Shears:

  These may be returned to the sallybeauty.com fulfillment center within 30 days of delivery, or to a Sally Beauty store within 60 days of delivery. Please note, your packing list/receipt is needed for in-store returns. After 60 days and if the electrical item is defective, please click here for more information: Defective electrical appliance information

• Clipper and Trimmer Sales are Final

  Clippers and trimmers are all sales final. Refunds or exchanges will only be issued in-store on clippers and trimmers that are unused, in the original packaging, and with a receipt purchased within the last 60 days.

• Promotional and Free Items:

  Promotional items and free items must be returned with the merchandise it was offered with in order for a return to be processed. Promotional and free items are non-returnable by themselves.

Items Purchased In-Store

Sally Beauty Store Purchases in the United States:

In general, we will happily accept returned merchandise purchased at any of our United States store locations regardless of which store actually sold the item(s). Items purchased in store cannot be returned by mail and sender will not be issued a credit or refund.

Except for exceptions stated below, you must have an original receipt dated within 60 days of purchase for a refund or exchange. All refunds will be made to the original for of payment.

After 60 days or without a receipt, you will be offered an in-store merchandise credit in the form of a Merchandise Return Gift Card, for the lowest selling price of the item(s) returned within the last 60 days before return. Any item without a receipt over $250.00 may be subject to prior approval before a refund is given.

Exceptions to In-Store Returns

Most items purchased on SallyBeauty.com can be returned for refund within 30 days of delivery to the sallybeauty.com fulfillment center, or to your local Sally Beauty store with a few exceptions:

• Furniture and Salon Equipment:

  Please call 1-800-444-7712 for more information on returning these items. Please note, a 20% restocking fee may be applied.

• Sally Beauty Store Purchases:

  Merchandise purchased at a Sally Beauty store cannot be returned by mail.

• Hair Extensions, Body Jewelry and Piercing Implements, Clipper Blades and Other Blades, and Fashion Earrings:

  Due to health and hygiene concerns, we do not accept returns of these items.

• Electrical Items and Shears:

  These may be returned to a Sally Beauty store within 60 days of delivery. Please note, your packing list/receipt is needed for in-store returns. After 60 days and if the electrical item is defective, please click here for more information: Defective electrical appliance information

• Clipper and Trimmer Sales are Final

  Clippers and trimmers are all sales final. Refunds or exchanges will only be issued on clippers and trimmers that are unused, in the original packaging and with a receipt purchased within the last 60 days.

Defective Appliance Return Instructions

Most items purchased on SallyBeauty.com can be returned for refund within 30 days of delivery to the sallybeauty.com fulfillment center, or to your local Sally Beauty store with a few exceptions:

• Appliances purchased after 60 days with 1 year manufacturers warranty cannot be returned to stores. Visit your local Sally store for assistance on these exceptions.
• You will need dated receipt of your purchase or a copy of credit card invoice or itemized bank statement to return product to manufacturer.
• We can only replace appliances that are malfunctioning. If an appliance is working properly, it will be returned to the customer.

PLEASE NOTE: Merchandise shipped to the fulfillment center that fall within these return exceptions cannot be returned to sender and sender will not be issued a refund or credit.

Canada Return Policy

We want you to be totally satisfied with your purchase. For all Canada returns, please call customer service at: 1-866-234-9442 and we will be happy to assist you.

Returning Your Item:

Please visit warranty claims for shipping information on an item under warranty.

Retain your tracking number as we will be unable to refund or replace your order without proof of delivery. Please allow 5-7 business days after your package has been delivered for return to be processed. This link cannot be used to return furniture or equipment items or items purchased in store. Merchandise shipped to the fulfillment center not purchased online cannot be returned to sender and sender will not be issued a refund or credit.